Remark
This policy can only apply on online shopping via https://oandb.store/ The company does not accept the return from O&B stores or O&B counters in department stores. You may contact or follow up the consideration to return the product through Customer Service oandbonline@gmail.com O&B reserves the right conditions of replacement / refund according to the company policy. Please identify your order numbers, address, e-mail, and contact number for fast process.
Your order can be returned within 10 days after the date the item(s) is received.
If you have received the wrong item(s) in your order
If you have received defective/ broken item(s) in your order
Exchange policy
The products do not match with the orders i.e. wrong color or size. To be eligible for exchange items, returning item(s) and its packages must be in new condition, sealed condition (unopen), complete (free gift, manual, accessories, original box and tags and labels attached)
If a customer needs to return goods for any reason other than defective products, damaged products, incomplete items lost in shipping, products that do not match the details on the website, received the wrong product, or size does not fit, please contact Customer Service, who will make the process as easy as possible for you in accordance with our company's standards and policies. The product must be in good condition, it's never been cleaned or worn and there is a product label, as well as a complete package and receipt. Please contact Customer Service to begin the process of requesting a product return.
If the product is out of stock, the company will start the refunding process immediately. The refund payment normally takes 7-14 business days after the date that the products have arrived the warehouse and have been checked.
Customer service team will verify the item and reserve the rights of replacement/refund according to the company policy. Return the item(s)
Enclose the receipt along with the item(s) and send via Post to the address below. The item(s) and its packages must be in new condition, sealed condition (unopen), complete (free gift, manual, accessories, original box and tags and labels attached).
Please contact our Customer Service oandbonline@gmail.com to arrange the exchange or return.
O&B will verify the item according to the company policy and contact back within 5 working days to confirm the status.
If O&B doesn't find the fault on the product, we will deliver the product back to the customer. Returning by post may take 7-10 business days.
