Worldwide Shipping

Q&A

Answers for frequently asked questions from most girls

  • How to order?

  • Q : Can the payment be made right after receive notification email of confirming order created?

    A : After you received an email confirming that order has been created with order number. Products in your order will be reserved. You can make a payment within 3 days after receiving order number. After 3 days if the payment has not been made the system will automatically cancel the order. The product will be reserve to the next customer immediately. If products are out of stock you may have to wait for the next queue.

  • Q : If the payment has not been made within 3 days, Can I re-order?

    A : Yes, if the products still available and there is no customer on the waiting list.

  • Q : How to inform after the payment has been made?

    A : After the payment has been made you can easily inform us on Confirm Payment section in our website Confirm Payment
    You also can contact our Customer Advisor to inform your payment
    Call : (+66)909279707 , (+66)2 047 6467
    LINE : @OandB
    Email : ca@oandb.store
    Facebook : O&B
    *Customer service department is available every day from 9:00 AM-6:00 PM including holiday.

  • Q : After confirming payment, When the products will be sent?

    A : Normally, products will be sent out 1-2 days after the payment confirmation has been received. Confirm your payment within 5 pm. of the day, the products will send on the next day (Payment Confirmation Deadlines is 5pm. of the day). After the products has been sent your order status will change to Complete, tracking number will be send directly to your email or you can contact our Customer Advisor for tracking number, 1 day after your payment has been confirmed.

    Call : (+66)909279707 , (+66)2 047 6467
    LINE : @OandB
    Email : ca@oandb.store
    Facebook : O&B
    *Customer service department is available every day from 9:00 AM-6:00 PM including holiday.

  • Q : How long do I have to wait for the product? Want to get it faster!

    A : If you want the product fast, we recommend you to make a payment and submit the confirmation form before 17.00 pm of the day. Every order will be sent by EMS service, which takes 1-2 days delivery excluding Sunday, holidays. The product will be sent every day except Saturday, Sunday and public holidays.

  • Q : How can I check my product’s delivery status?

    A: You will receive tracking number through email if not you can contact our Customer Advisor for tracking number directly. After received Tracking no. you can check delivery status on Thai post website: www.track.thailandpost.co.th or Alpha fast: www.alphafast.com/th/track

  • Q : I have been wait for more than 5 days, the product isn’t arrived yet?

    A : Customer can check the delivery status by tracking no. on Thai post website, if you find that your product is at the origin or terminal post office longer than usual, you can contact the terminal post office directly or contact our Customer Advisor,

    Call : (+66)909279707 , (+66)2 047 6467
    LINE : @OandB
    Email : ca@oandb.store
    Facebook : O&B
    *Customer service department is available every day from 9:00 AM-6:00 PM including holiday.

  • Q : What if the product is lost during the delivery?

    A : In this case, we don’t have ever seen before due to every time there will be number of parcel post that can be followed clearly. But in the case, that parcel post is lost during the way without notice of signature for receiving. We will dispatch goods to the customer again according to the condition of purchasing order and returning of goods.

  • Q : If I order, how can I be sure that I will get the products ?

    A : Brand O&B or OtherAndBook Co., Ltd., is an incorporated company in Thailand under company registration law in Thailand. Customers can check the location of our company. Our company aim is to be an International Fashion E-commerce website. Will do business under the principles of transparency O&B started and continually building trust from our customers by the intention to give the best service and high products quality to our customers. After customers done any activities on our website, we will send you an email for your confirmation including order confirmation, order update, receipt and tracking number. Customers can be sure 100% to buying with us. For more information contact our Customer Advisor:

    Call : (+66)909279707 , (+66)2 047 6467
    LINE : @OandB
    Email : ca@oandb.store
    Facebook : O&B
    *Customer service department is available every day from 9:00 AM-6:00 PM including holiday.

  • Q : If I order from website, How can I be sure whether the product quality will be high or low and will it be similar with picture on the website?

    A : O&B provide an extremely carefully check every products before packing and ship to customer to ensure that the products contain high quality and correctly (except force majeure including the damage caused from the delivery, such as staff. PO throwing boxes or placed under the multiple layer), If customers are truly not satisfying with the product quality or any reasons, customers can return or exchange the product for free under the return and exchange conditions and policy that we have listed in Return and Exchange section.

  • Q : Can I be a distributor or get a wholesale price if I buy a lot of products for selling?

    A : We have no policy about distributor yet but you can sent the information of your business through our email: info@oandb.store and we do not have wholesale price either.

  • Q : Can I return sale items?

    A : Unfortunately, sale items purchased cannot be returned or refunded. It does not cover in a warranty of repairing product.

  • Q : Can we reserve the product when it run out of stock?

    A : Sorry, we have no policy in reserving the product for the equality of every customers.

  • Q : How will I know if there is a new arrival item in store?

    A : When there is a new product, we will update on Facebook page. Please "Like" our Facebook page to receive updates on your newsfeed.

  • Q : Where is your store?

    A : Our store is located in only Bangkok, Ari 5 (North). Map > Click Here

  • Q : What is the store opening-closing hours?

    A : Our store opens every day from 11:00 AM-7:00 PM including holiday.

  • Q : How many methods of payment do you offer?

    A : We offer the following payment methods:

  • Credit card /paypal
  • Cash on Delivery (COD)
  • Bank account
  • Q : Do you accept installment payment if I order online?

    A : We accept an installment payment only when customer order at our store in soi Ari 5.

*If you have any questions so far, you can contact us for additional information.

Customer Advisor

Tel : (+66)909279707 , (+66)2 047 6467
LINE@ : @OandB
Email : ca@oandb.store
*Customer service department is available every day from 9:00 AM-6:00 PM including holiday.